Reference

What You Agree To When You Use hibaji

Using hibaji means you accept the terms set out here — covering account eligibility, how disputes are handled, and what rules apply to your region.

Account Eligibility RulesJurisdiction-Dependent AccessbKash, Nagad, Rocket ScopeDispute Resolution PathPolicy Update Notice
hibaji What You Agree To When You Use hibaji
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under these terms, need to raise a dispute, or want to request a copy of your account records, our support team is available to help. Reach us through the channels below — include your registered account details so we can locate your records quickly.

Live Chat Support Open the chat widget inside your account dashboard. Describe your legal query and our team will pull your account record to respond accurately.
Email Correspondence Send written legal queries to our support email. Include your account ID and the specific term or transaction in question for a faster resolution.
Account Help Centre The Help Centre inside your account lists common legal queries, policy clauses and the steps to request records, suspension or account closure.
ACCOUNT AND DATA POLICY

How We Handle Your Data and Account Security

Your account data is stored securely and used only for the purposes described in these terms. We collect the information needed to verify your identity, process your bKash, Nagad or Rocket transactions and handle disputes. We do not sell or share your data with third parties for marketing. Here is how we manage the key areas your account touches.

Data Retention

We keep account and transaction records for the period required by applicable policy. You can request a summary of your stored data at any time through support.

Cookie Use

We use session cookies to keep your account logged in and preference cookies to remember your lobby settings. No third-party advertising cookies are placed without disclosure.

Account Security

Your account is protected by OTP verification on login and withdrawal. If you notice unauthorised access, contact support immediately and we will suspend the account to protect your wallet.

Requesting Changes

To update personal details, close your account or request data deletion, raise a ticket via live chat or email. We process verified requests within a reasonable timeframe.

Common Legal Queries from Our Account Holders

These are the questions we receive most often about account terms, eligibility, data and disputes. If yours is not here, reach us via live chat inside your account.

Yes. Access depends on your local law and eligible region. You are responsible for checking whether using this platform is permitted where you are. We do not make that determination on your behalf.

If wallet verification fails, your account may be suspended until the issue is resolved. Contact support with your wallet number and registered account ID so we can review the records.

Open a support ticket via live chat or email and include your account ID, the transaction reference and the date. We will retrieve the relevant log and respond with our findings.

Yes. Submit a data request through our support email or live chat. Include your account ID and specify what records you need. We will process verified requests within a reasonable time.

We notify registered accounts when terms are updated. Continuing to use the platform after an update is issued means you accept the revised conditions. Check your account inbox for notices.

You must meet the minimum eligible age required by your local law and confirm you are accessing hibaji from a permitted region each time you log in. We may request proof of eligibility at any point.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.