Reference

What You Agree To When You Open an Account

These terms set out the rules that apply when you use hibaji — covering your account, deposits through bKash, Nagad or Rocket, withdrawals, and how disputes are handled. Access and eligibility depend on your local law and the regions where hibaji operates.

Account eligibility rulesWallet deposit termsWithdrawal conditionsConduct and fair-use policyHow to raise a dispute
hibaji What You Agree To When You Open an Account
TERMS CONTACT PATHS

Reach Us About Your Account Terms

If something in these terms is unclear — or if you want to raise a question about your account, a wallet transaction, or a withdrawal condition — our support team can help. Reach out through the channels below. We aim to respond to terms-related queries within one business day.

Live Chat Open the chat window from your account dashboard to ask about any clause, your wallet balance or a specific transaction condition in real time.
Email Support Send a written query to our support address listed in your account settings. Email is the right path for formal disputes or written confirmation of a terms point.
Account Help Page The account help section covers common terms questions — deposit conditions, withdrawal steps and conduct rules — without needing to contact us directly.
HOW WE HANDLE THIS

Account Security and Terms Enforcement

We enforce these terms consistently so that every account on hibaji operates under the same conditions. Below is how we handle the areas that matter most to your account.

Wallet Transaction Records

Every bKash, Nagad and Rocket deposit and withdrawal is logged against your account. You can request a transaction record through the account settings page at any time.

Account Security Practices

Your account is protected by OTP verification at login. If you suspect unauthorised access, report it immediately through live chat so we can suspend activity.

Terms Change Notification

Material updates to these terms are notified via your account dashboard before they take effect. You will always see the current version at hibaji/terms-conditions/.

Dispute and Correction Requests

If you believe a transaction was processed incorrectly or a term was applied in error, contact support by email with your account ID and the transaction reference.

Your Questions About These Terms Answered

These are the questions we hear most from account holders about how these terms work in practice — covering wallet deposits, account conduct, disputes and eligibility.

Yes. Every wallet transaction you make through hibaji is covered by these terms. The wallet provider's own conditions also apply alongside ours for each transfer.

No. We notify you through the account dashboard before any material change takes effect. Minor corrections like formatting fixes may be made without notice.

We may suspend or close your account depending on the severity. Any balance remaining after verification may be returned to your registered bKash or Nagad wallet.

Contact support by email with your account ID, the transaction reference and the Rocket or bKash number involved. We review and respond within one business day.

Eligibility depends on your local law and the regions where hibaji operates. We do not confirm legality in any specific jurisdiction — that is your responsibility to check.

The current terms are always published at hibaji/terms-conditions/. If you need written confirmation of a specific version, email support with your account ID.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.