Reference

Your Data and Your Account

Your privacy choices sit beside your wallet settings, where you can actually find them. This page sets out what we hold when you sign in, pay with bKash, Nagad or Rocket from Dhaka or anywhere else we serve, and how to ask us for…

Account dataCookie controlsSign-in codesDeletion requests
hibaji Your Data and Your Account
REACHING US

Ask Us About Your Data

You do not need a long explanation to get a privacy question answered. Message us from the account you are asking about, say which detail you want changed, and we reply on that same channel. If it concerns a bKash, Nagad or Rocket payment, keep the transaction reference from the wallet app handy. It is the quickest way for us to trace the record. One request per message keeps things clear, and we confirm in writing once the change is done.

Team online

In-account chat

Open the chat panel from your signed-in account and describe the detail you want changed. Requests from a signed-in session reach us faster because we can see the account you mean.

Wallet reference

For a bKash, Nagad or Rocket question, paste the transaction reference from your wallet app. It lets us match the record without asking for a PIN or a screenshot of your balance.

Written reply

We answer by message so you keep a copy. If you ask for a correction or a deletion, we confirm what we changed and what has to remain on file, in the same thread.

DATA AND SECURITY

How We Handle Account Data

Security around your account is mostly the sign-in step. A one-time code goes to the mobile number you registered whenever you log in from a new device, and the session cookie that keeps you signed in is tied to that device. Change the number and the old code no longer works. We do not keep wallet PINs, payments reach us as references. When you ask for a change, we log the request and our reply against your account so your next conversation starts from the same place.

Cookie control Session cookies keep you signed in, while preference cookies remember your language and the last category you opened. Clear them in your browser and the account stays; you simply sign in with a fresh code.
Sign-in codes Each new device triggers a one-time code to your registered number. If a code arrives when you are not logging in, tell us and we will lock that session from our side.
Retention window We hold account and payment records only while the account runs or a legal duty applies. Ask what is kept for you and we will list it in plain terms.
Changes on request Ask for a correction or a deletion and we confirm in writing what was actioned and what must stay. You can also unlink a wallet while the account itself remains open.

Privacy Questions, Answered

The questions below come up most often when you check what we hold. If yours is about a specific payment, include the wallet reference. If it is about the account itself, give us the mobile number you registered with so we can find you without asking for anything else.

Your mobile number, the name on your wallet and the email you give us. Payment records arrive from bKash, Nagad or Rocket as a reference and an amount, never your wallet PIN.

Yes. You can browse the slots, live tables and the cricket sportsbook categories before you fund the wallet. The fuller check only begins when you deposit or request a withdrawal.

Message support from the signed-in account and ask. We reply in the same thread with the details on record for you, including the payment references we have.

Only where it is needed: the wallet company settling your payment, or a provider we are required to answer under the law that applies to us. Nothing goes to advertisers.

Account and payment records stay while a legal duty applies to us, then they are removed. Ask us and we will say which part is still held and why.

Report it from your account straight away. Our team never asks for your bKash, Nagad or Rocket PIN, and locking a session takes one message from you.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.